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Decades Interview with Andre Storey ’12, FACHE
Reconnect with a member of the Class of 2012

Director of Hospital Operations
Baylor University Medical Center
Dallas, TX

Andre Storey grew up in California surrounded by professional caregivers: grandmother, mom and an uncle. When the family started an assisted living business, Andre began working there at a young age performing accounting duties. By high school, he had moved up to Office Manager.

“I learned very early that becoming a clinician was not my strength,” Andre admits, “but I have always wanted to be in the business of helping as many people as possible.” Although he wasn’t sure of a career path, he “always wanted to have the skill set to move back home and help the business remain successful if [he] was ever needed.”

԰’s HCAD program offered such a path, and Andre found it a truly wonderful experience. Coming from a large public university where his freshman Intro to American History class was “probably half the size of the entire ԰ population,” Andre relished the small classes and the ability to build strong relationships with professors and classmates that he cherishes to this day.

After completing his Administrative Residency with Christus St. Michael Health System in Texarkana, Andre was named Director of Population Health Management where he developed and directed health system strategy around the Texas Transformation/Healthcare Quality program and oversaw six infrastructure projects totaling $36 million. The opportunity to develop and expand a program in Northeast Texas in partnership with an academic health system was especially meaningful and rewarding. The program created a mobile pediatric asthma clinic designed to educate families about symptoms and treatments and provide free medications. It eventually expanded to a 28-county region that provided care to thousands of families.

With his next position as Regional Vice President of Ancillary Services for Christus St. Patrick Health System in Lake Charles, LA, Andre assumed direct line responsibility for behavioral health, oncology, radiology, and laboratory among many others. He distinguished himself with a number of growth and cost-saving initiatives, including establishing a high–risk breast oncology clinic and increasing outpatient chemotherapy volume by 40 percent. Andre also successfully renegotiated a blood services contract that resulted in more than $280,000 in annual savings. In addition, he transformed wound care services, realizing a 200 percent increase in year-over-year volume and improved the health rate from 74 percent to roughly 95 percent. But the work he is most proud of is a separate health initiative he tackled in partnership with the state of Louisiana, via a grant, to expand access to cancer screening to reduce the incidences of late stage diagnosis.

In February of 2018, Andre accepted the position of Director of Hospital Operations at Baylor University Medical Center in Dallas, where he is responsible for facility compliance, support services, and bundled payment programs in addition to the development and management of the hospital’s campus operation strategy. The latter includes a multi-year $100 million operation improvement plan that impacts a $1.1 billion operating budget, 4,500 full time employees, and all hospital operations.  

Like everyone in health care, his challenges include finding ways to make health care more affordable while improving quality. “This effort is of the highest priority for our entire health system to the point that it is built into our organization's strategies,” he says. “It takes team members working together in a multidisciplinary fashion knowing that the improvement of people’s lives is what we walk in the door trying to do every day.  It’s a privilege knowing that we are entrusted with that goal by our community.”  

Service to the profession is also important to Andre. He has served on committees for the American College of Healthcare Executives (ACHE) of North Texas, the National Association of Healthcare Executives, and the Texas Health and Human Services Commission. He is also active in his community, having been a mentor for Big Brothers and Big Sisters of Southwest Louisiana, the Southwest Louisiana Economic Development Alliance and serving as Chairman and Founder of Greater Texarkana Young Professionals. He also serves on ԰’s HCAD Advisory Council and is a certified Lean Six Sigma Yellow Belt.

A runner who has competed in three half-marathons, one of which was in Montreal, Andre enjoys charity runs, working out, visiting museums, and attending concerts. Happy with his profession and the opportunity to help others,  Andre says that “while every day is different and every day is a challenge, the best part of my job and what keeps me motivated each day is witnessing team members grow professionally within their chosen fields and seeing many of our patients leave our doors better than when they came in.”

Words by Mary Denny

AVISO is written and produced by members of the Health Care Administration Alumni Association in partnership with the Office of Alumni Relations. 

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